Support
How do I get help with Helm?
It depends on your role. An employee starts with the company's workspace administrator, who manages accounts, passwords and permissions. An administrator emails support@helm-ai.sa with the workspace code from Settings, and never with a password. Helm replies within one business day, from Sunday to Thursday, Riyadh time.
Need help with Helm AI?
For employees
Start with your company's workspace administrator — they manage accounts, passwords and permissions for your company.
For administrators
- Email support@helm-ai.sa — include your workspace code (Settings → Company & workspace). Never include passwords.
- Sign-in issues: workspace codes are case-insensitive and ignore dashes; an admin can reset any user's password from the Team panel.
- Attendance on mobile: location permission must be set to "Always" with Precise Location on for background geofencing to fire.
Response times
We reply within one business day (Sunday–Thursday, Riyadh time).